Course Overview
In most situations you are the client’s first point of contact and their first impression of your company. As a Customer Service Representative (CSR), you have to be the jack of all trades for your company. This course will help you build the skills you need to create a positive impression on every call. You will learn how to keep clients engaged and happy, schedule and dispatch calls to ensure maximum efficiency, track and organize information, turn incoming calls into scheduled appointments, and generate new qualified leads.
Telephone Essentials will provide a strategic approach to ensure that opportunities turn into solid appointments by utilizing the SGI Road Map.
Using telephone fundamentals, time management, and relationship builders, the CSR has an opportunity to provide the caller with the assurance your company is well equipped to handle the situation to their satisfaction. This course provides the tools and techniques that enable the CSR to lead the call in a strategic manner that will culminate with a call to action.
Why You Should Attend Telephone Essentials Online:
We understand your time is precious and getting away from the office to attend a training workshop is difficult. This online course will not only save you the time and money involved with travel, but it will increase your profits. This class will help the Customer Service Representative book more calls that come into the office. They will learn how to enhance the company’s image while overcoming the telephone objections they hear every day.
What You Will Learn:
- Demonstrate effective communication strategy to ease client concerns and set appointments.
- Discover how to convey the unique value your company provides with every client interaction and overcome objections.
- Develop inbound call scripts, and learn how to control the conversation and book more appointments.
- Think strategically, improve routing and scheduling.
- Turn appointments into satisfied clients who promote your company through positive word-of-mouth.
Course Price: $598 Register Now!