It’s All About the Client Experience

Getting on the same page isn’t easy…

Gone are the days of implementing a simple service model. Your clients demand an integrated, cumulative experience from their first phone call with your CCR to final payment with your billing specialist. At the Learning Alliance, our core classes will introduce and reinforce the SGI tools to get your entire team on the same page to ensure that you are building lifelong relationships through extraordinary client experiences.

Call Center

Whether you are answering calls yourself or have a team of professional CCRs, our Telephone Skills classes will help you improve your booking percentage, client satisfaction, and dispatching efficiency.

Sales

Stop peddling and start educating. Today’s consumers want a partner to help them navigate this busy world. Learn how to differentiate your business and build clients for life.

Service

Something’s broken. Now what? Learn how to build fans of your business by exceeding your client’s expectations. Be their first, and only call, every time.

Management

Make no mistake, you are in the “people business.” Sure fixing things comes natural, but getting everyone onboard is tough. Our management courses will provide you with the tools to master this piece of your business.

It’s All About the Client Experience

Getting on the same page isn’t easy…

Why Invest In Training

Reduce Employee Turnover

40% of employees who receive poor job training leave their position within the 1st year.

Source: go2HR 2015

Increase Employee Engagement

Companies with engaged employees outperform those without up to 202%.

Source: Gallup 2013

Increase Profit Margins

Companies that invest $1,500 or more per employee per year in training average 24% higher profit margins than companies with lower yearly training investments.

Source: ATD 2014