Course Overview
Matt Damyan’s Testimonial — Click to enlarge
Previously: Professional Roofer, Power Performing Tech, Professional Electrician, Professional Plumber Essentials, Big Ticket Tech
Being a home services technician in an industry distraught with negative perceptions, it is important that you separate yourself from the competition. As a distinguished member of the SGI family you will gain hands-on experience using the SGI Service Model, a set of performance standards which will build your confidence and elevate your company’s position in the industry.
Service Essentials will provide you with the skills and resources to ensure each step of the service call is executed with finesse and an unparalleled focus on exceptional service. We will discuss the impact image can have on perceptions and how to build rapport with your client. You will become a more effective communicator by learning how to engage the client through active listening and asking the right probing questions to uncover customer’s needs, wants and concerns. You will learn how to positively overcome client objections and provide them with a solution that is a win/win for both parties.
Intended to build trust with your client and put pricing concerns at ease. You will gain practical experience demonstrating the Straightforward Pricing Guide and the benefits of offering club memberships.
Why You Should Attend Service Essentials:
You are a service technician who cares about your clients and their well-being. You are interested in building the skills and knowledge needed to take your customer service to an exceptional level resulting in higher customer satisfaction scores and reduced callbacks.
What You Will Learn:
- Recognize and eliminate barriers to the delivery of exceptional service.
- Adapt to specific customer behavior styles to improve communications.
- Demonstrate the highest level of service standards using the SGI Service Model including the StraightForward Pricing Guide.
- Practice preparing and presenting options to the client.
- Develop a personal action plan to improve your customer service skills.
Course Price: $1,199 Register Now!